2026Fully booked, great retention, and profits still slipping
The result
About $145,000 a year of work was underpriced or out of scope. About $86,000 became agreed annual fees.
How it worked
This CPA firm kept its clients for years and every staff calendar was full. Profit kept sliding anyway. We pulled together engagement letters, recurring service agreements, time records, invoices and client correspondence. AI compared the work actually being done against what each engagement covered, and flagged clients getting recurring payroll, advisory and cleanup work outside their agreements. Partners reviewed every exception before talking to any client. About $145,000 a year in staff effort turned out to be underpriced or out of scope. After those conversations, the firm turned about $86,000 of it into agreed recurring annual fees, and changed its workflows to cut the free work.