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Billy Dunn, illustrated

Billy Dunn

Founder since 1989. Book 15 minutes with me and you leave with my cell.

Billy Dunn

Book 15 minutes with me. You leave with my cell.

Your competitor’s AI answers every lead in a minute. You answer Monday.

Copilot · Gemini · Microsoft 365 · Google Workspace

See ten jobs AI actually did, mostly inside software those businesses already had.

Not a chatbot demo. Real work.

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  • Ten real jobs, each with its result.

    The result shows first. The full story is one tap away.

  • Access tidied first.

    Then written down: what it may read, draft, and never touch.

  • You own the code.

    When it takes some code, we write it, and you own it.

How we build it

  1. Start with what you already have.

    The billing exports, the job-cost records, the mailbox, the meter readings.

  2. AI reads the messy part. Plain rules do the math.

    Denial notes, project emails, invoice descriptions. The arithmetic stays boring on purpose.

  3. A person signs off.

    Billing staff, partners, attorneys, the estimator. Bills and approvals stay with a person.

We set it up and show your team how to use it.

Ten real jobs

No client names. Figures are rounded. People still check the work.

  • Medical, 2026

    About $112,000 collected that was hiding in the billing data

    The result: About $186,000 turned up. Billing staff checked and corrected each eligible claim.

    How it worked

    An eight-provider practice figured collections were down because insurers were paying less. That’s what everyone assumes. We pulled authorized exports from their athenahealth system, clearinghouse reports, electronic remittances and payer fee schedules, and matched visits to claims, payments and contractual allowances. AI read the denial explanations and grouped problems the normal reports scattered across hundreds of categories. Plain matching rules did the arithmetic. Out came old claims never resubmitted, charges that never reached the clearinghouse, and underpayments written off by mistake. Billing staff checked and corrected each eligible claim. About $186,000 turned up. About $112,000 was actually collected.

  • Law, 2026

    About six hours of chronology work, now about 35 minutes

    The result: About 6 hours to about 35 minutes for the first draft. Every fact links back to its document and page. Attorneys verify everything.

    How it worked

    A commercial litigation firm was staring at years of emails, contracts, accounting records and deposition transcripts. We set up a secure document system for that one matter. AI pulled out dates, people, amounts and statements that contradicted each other, and every fact in the draft chronology links back to its original document and page. An attorney can ask, “Show every time the payment deadline changed,” and get a list of evidence to check. The attorneys still verify everything. The first draft of the chronology went from about six hours to about 35 minutes.

  • Construction, 2025

    About $148,000 collected on change work that never got billed

    The result: About $310,000 in possibly unbilled work turned up. About $175,000 in added billings got approved.

    How it worked

    A midsize general contractor was busy, and several finished jobs still came in with disappointing margins. Management blamed estimating or material prices. We went through Procore change orders, RFIs, field directives, superintendent reports, subcontractor invoices, project emails and Sage job-cost records. AI caught references to extra work, owner-directed changes and field conditions that showed up in correspondence but had no approved change order or bill behind them. That came to about $310,000 in possibly unbilled work. The contractor confirmed entitlement, documentation and notice on each item, got about $175,000 in additional billings approved, and collected about $148,000.

Seven more jobs
  • Med spa, 2026

    About 180 missed calls a month, now about 60 visits

    The result: About 75 of those calls now become bookings. Anything clinical goes straight to staff.

    How it worked

    A two-location med spa with a great reputation lost business every time the front desk got slammed. New clients call after hours asking about Botox pricing, consults, laser services and weekend openings. An AI receptionist out of the box knows none of that. We connected one to the spa’s Zenoti scheduling and phone system and loaded it with the spa’s own approved service descriptions, so it could answer real questions and book eligible appointments. Anything clinical goes straight to staff. Of about 180 missed calls a month, about 75 now become bookings and about 60 become completed visits.

  • Law, 2025

    About 75 billable hours a quarter that never got recorded

    The result: Roughly $82,500 a year in potential billings. Each attorney approves their own entries.

    How it worked

    The managing partner was pretty sure a lot of attorney work never made it onto a bill. We built a supervised time-capture workflow from the firm’s Microsoft 365 metadata, calendar entries, document activity and practice management records. AI suggested which matter each piece of work belonged to and drafted the time description. Each attorney reviewed and approved their own entries. It finds potentially billable work. It does not watch employees, and it never charges a client on its own. After removing duplicates and nonbillable time, the firm recovered about 75 billable hours a quarter, roughly $82,500 a year in potential billings.

  • Accounting, 2026

    Fully booked, great retention, and profits still slipping

    The result: About $145,000 a year of work was underpriced or out of scope. About $86,000 became agreed annual fees.

    How it worked

    This CPA firm kept its clients for years and every staff calendar was full. Profit kept sliding anyway. We pulled together engagement letters, recurring service agreements, time records, invoices and client correspondence. AI compared the work actually being done against what each engagement covered, and flagged clients getting recurring payroll, advisory and cleanup work outside their agreements. Partners reviewed every exception before talking to any client. About $145,000 a year in staff effort turned out to be underpriced or out of scope. After those conversations, the firm turned about $86,000 of it into agreed recurring annual fees, and changed its workflows to cut the free work.

  • Construction, 2025

    Bid specs read before the estimator starts

    The result: Spec review down from about 10 hours to about three per bid.

    How it worked

    A mechanical subcontractor kept getting bid packages with hundreds of pages of plans, schedules, specs and addenda. Estimators spent hours just hunting for equipment requirements, odd materials and drawings that disagreed with each other. We built a document workflow that reads the specs, pulls out the equipment schedules, finds the relevant CSI specification sections and hands the estimator a checklist of what needs attention. Quantities and measurements still go through proper takeoff tools and a human check. The AI is not trusted to make up dimensions. Initial spec review fell from about 10 hours to about three per bid, roughly 245 estimating hours a year across about 35 bids.

  • Property management, 2025

    About $47,000 back from invoices that didn’t match the work

    The result: The first audit found about $83,000 in disputed charges. Repeat invoice problems are down.

    How it worked

    A company managing about 2,000 rental units watched repair costs climb. Accounting paid hundreds of vendor invoices a month and almost never checked each billed item against the work that was actually approved. Who has time? We connected maintenance work orders, purchase approvals, vendor agreements, invoices and accounting records. AI read the invoice descriptions, and matching rules caught duplicate charges, unexpected labor rates and items that weren’t part of the approved work. The first historical audit found about $83,000 in disputed charges. After vendors reviewed them, about $47,000 was credited or refunded. Ongoing reviews have cut repeat invoice problems.

  • Property management, 2026

    Seven hidden water leaks found in six months

    The result: Of 11 unusual usage events, seven were confirmed leaks. About $21,000 a year off the water bill.

    How it worked

    Older buildings, recurring plumbing trouble, and water damage nobody noticed until a tenant complained or the utility bill showed up. That was normal for this property management firm. We combined the smart-meter data they already had, the leak sensors and their work-order history. Anomaly detection spotted unusual continuous water use. AI matched those alerts against past maintenance problems and wrote up work orders maintenance could act on. Over a six-month pilot it flagged 11 unusual usage events, and seven were confirmed leaks. Based on before-and-after use, fixing them cut the water bill by about $21,000 a year across those properties.

  • Nonprofits, 2025

    About $24,000 a year off the nonprofit’s technology bill

    The result: Another $11,000 or so in replacement and upgrade costs avoided, and the abandoned accounts are gone.

    How it worked

    A nonprofit with several locations had piled up years of software subscriptions, donated accounts, Microsoft 365 licenses, Google Workspace services and a handful of volunteer-management apps. We ran an automated inventory across authorized billing records, license assignments, user accounts and service contracts. AI sorted out which tools did the same job and helped draft a migration plan. Then we did the part that takes a person. We verified nonprofit licensing eligibility, removed unused accounts and consolidated duplicate systems. Recurring technology costs fell by about $24,000 a year, with another $11,000 or so in replacement and upgrade costs avoided. The abandoned accounts are gone too, which helps security.

Got a job like one of these? Ask what AI could do here

Nobody pays us to recommend a tool

We take no vendor commissions, so we start with what you already have.

If you’re on Microsoft 365 or Google Workspace, Copilot or Gemini may already be in your plan. It depends on the edition, so we check before anyone buys anything.

An assistant can reach whatever the account can

Old shared folders and accounts nobody closed come along for the ride. So we tidy the access first, then write down what it may read, what it may draft, and what it never touches.

Billy runs this business on these tools every day, and connecting AI to the systems you already run is what we do best.

Switching from another IT company? How we take over

AI can draft. A person still approves.

What clients say

I was introduced to BDunn & Company when looking for a new IT option; they were referred to as "computer wizards". They've lived up to that description.

Cammie S., Google review

Every review on Google: five stars.

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