Billy Dunn
Book 15 minutes with me. You leave with my cell.
Business phone systems in Dallas-Fort Worth
Your customer is calling. Your phone had better ring. Most IT companies? ‘Call your phone guy.’
We support the phones and the network, so there is one company to call.
Internet phones (VoIP), in the cloud or in your office, set up and supported by the people who already look after the rest of your IT. We usually set up 3CX. Your numbers come with you.
Customers can’t get through? Call (817) 265-5000.
Or ask about your phones first. One question is free.
Your front desk
Trevor, your BDunn tech
Setting up your phone system from home
Billy Dunn
Founder since 1989. Book 15 minutes with me and you leave with my cell.
Your numbers stay yours.
Ported on a date you approve, with the old line live until the new one is proven.
Calls ring where they should.
Built around how your office actually answers.
Phones and network, one company.
Nobody to point at but us.
The monthly phone bill.
Before
$1,000 to $2,000
a month
After
Well under $100
a month, for much better service
Clients often see monthly phone bills drop from the $1,000 to $2,000 range to well under $100, for much better service.
Phones, start to finish
Calls go where they should.
The main menu, which phones ring, what happens after hours, and voicemail in your inbox, built around how your office actually answers.
When the office goes down.
If the internet or the power drops, calls can ring your cell phones, or go to a general voicemail if you’d rather your cell stay quiet.
Porting your numbers.
You keep your numbers. We untangle the carrier account first, then port them on a date you approve.
Before we switch.
We check that your internet can carry the calls. Desk phones that are compatible get reused.
4 more things we look after
Staff on the move.
The office number on a phone app, so nobody hands a client their cell.
The odd lines too.
Fax, the postage meter, the elevator: the lines that usually mean paying for an old copper phone line. Covered.
Call quality.
We run the phones and the network, so a bad call gets someone looking at the traffic instead of two vendors blaming each other.
After hours, an AI receptionist if you want one.
It answers what a good receptionist would and puts callers through to a person whenever they ask. How we set those up.
Switching IT companies in the middle of a phone cutover? How we take over
An hour without phones is the expensive hour.
Email can wait an hour. The internet can limp along. The phones cannot. Customers hear nothing and try the next name on the list, which costs more than almost any other outage.
So a phone outage goes to the front of our line.
Including when you call us about the phones. We pick up.
How a cutover goes.
The new system goes in first.
Built and ringing before anything moves.
The port happens on a date you approve.
The old carrier stays live until the new line is proven. Callers should not notice the switch. Your main number may be parked in a carrier account nobody has logged into since the last office move, and this is where phone projects go wrong, so we untangle that first.
Then we stay on it.
The first weeks turn up small call-flow changes. Ask, and they get done.
The new phones ring before the old line moves.
What clients say
Awesome service and very quick response when needed. I would highly recommend BDunn.
Every review on Google: five stars.
Phones that ring where they are supposed to.
Or send one question. No charge, no pitch.
Already have someone doing your IT? Ask anyway.
Or email info@bdunn.com.
Got it.
Billy reads these himself. During office hours, we usually reply within an hour.
Need it faster? Call (817) 265-5000.
Rather talk it through?
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